FAQs

When is the payment charged?
A non-refundable deposit is required to book the job depending on the intensity of the job. Company is entitled to take the full payment for the job prior to unloading. A change in the date can be made 7 days before the date of move to avoid losing the deposit. Exception can be made in some cases.
How many sizes do you offer in trucks?
We provide cargo vans, 10’, 15’, 17’, 20’ with tailgate, 26’ with tailgate and a 53’ tractor trailer.
Why should I use a Moving Company instead of a broker?
Moving brokers act as middlemen between the person who is moving and the moving company. Brokers do not do the actual moving and typically do not own trucks or moving equipment, or have a professional moving staff. A moving company will have trucks and employs movers to perform your move.
Why do I need an estimate?
An estimate helps you understand the moving costs ahead of time and avoid any surprises on moving day. Make sure to receive a written estimate.
What do you need to know to offer me a basic moving quote?
To receive an accurate quote, we first need to know from where to where you are moving. If you are moving locally, we will need to know the number of bedrooms and rooms you are moving. If you are moving from state to state, we need an inventory list of the items that do not fit into a box and an estimated number of boxes.
What do you need to know to offer a complete moving quote?

In addition to the size of the move we would need to know if there are stairs involved at origin and destination. Will you need packing services? Do you have any specialty items to be moved like pianos, chandelier, grandfather clock etc.? Will we be able to park our moving truck in front of your home at origin and destination?

When is the best time to book a move?
We suggest that you book three to four weeks in advance. If planning in advance is not possible, we will do our best to accommodate last-minute moves. Based on availability, we may be able to accommodate moves on a one-day notice.
What forms of payment do you accept?
For your convenience, we accept credit and debit cards (Visa, MasterCard, Discover, and American Express), certified check, Interac e-Transfer, money order, or cash. No personal checks are accepted.
Should I get a babysitter for moving day?
If possible, we recommend leaving the kids with a babysitter, friends, or relatives on moving day to free up your time for the move.
Should I get a pet sitter?
For their safety and your peace of mind, we recommend placing your pets in a kennel or leaving them with neighbours for the day. If that’s not an option, pets should be put in the backyard or a separate room where the movers will not need access
How do you calculate the time taken for the job?
The clock starts running once our movers arrive at your pick-up address, and the hourly rate continues through loading, transit to your destination, and unloading. The clock stops at your drop-off location once the truck is empty and all set-up tasks are completed. Exceptions apply to jobs in which the distance between loading and unloading is more than 30 minutes.
Is there anything else that I am billed for?
As our client, you are responsible for all parking tickets and downtime (waiting for the elevator or property key holder to be available, traffic, inspection of belongings upon delivery, waiting for any credit card charges or Interac e-transfers to go through, etc.).
How do I pack my clothes?
When you book us, please ask our agent for the amount of wardrobe boxes that you need. This service is complimentary.